thehealthclinicuk.com

thehealthclinicuk@gmail.com
Morelands Trading Estate, Bristol Road, Gloucester, GL1 5RZ
Book Appointment

The Health Clinic UK – Privacy Policy
Effective Date: 17 April 2025

At The Health Clinic UK, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Who We Are

The Health Clinic UK provides Hijama and Thai Therapeutic Massage services by certified professionals. Our goal is to maintain the highest level of confidentiality and integrity when it comes to your personal data.

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Details: Full name, date of birth, contact number, email address.
  • Health Information: Medical history, current health status, treatment records.
  • Appointment Details: Dates, times, and service types.
  • Payment Information: Bank transfer details, cash payment confirmation.

3. How We Use Your Information

We use your data to:

  • Schedule and manage appointments.
  • Provide appropriate healthcare services.
  • Communicate about bookings, updates, and service information.
  • Maintain records in accordance with UK health regulations.
  • Comply with legal obligations.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent: Where you have given clear permission.
  • Contractual necessity: To provide agreed services.
  • Legal obligation: To meet regulatory and legal requirements.
  • Legitimate interests: To operate and improve our clinic effectively.

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes.

Your data may only be shared when:

  • You provide explicit written consent.
  • Required by law (e.g., safeguarding concerns, court orders).
  • Necessary to provide safe care under clinical supervision or regulation.

6. Data Storage and Security

  • All data is securely stored in locked systems or encrypted electronic records.
  • We follow best practices for cybersecurity and access control.
  • Personal data is retained only as long as necessary, in accordance with legal and clinical guidelines.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request deletion of data (subject to clinical/legal requirements).
  • Withdraw consent at any time.
  • Object to or restrict certain types of data processing.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies and Website Usage

If you use our website, certain cookies may be used to improve your experience. These may track site usage, preferences, and analytics but will not collect personal health information.

9. Changes to This Policy

We may update this policy from time to time. Any major changes will be communicated via email or during your next appointment.

10. Contact Us

If you have any questions, concerns, or wish to exercise your rights, please contact us.